Privacy Policy
Your privacy is important to us. This policy explains how Zen Yoga UAE collects, uses, and protects your personal information.
Last updated: January 2025
Information We Collect
Personal Information
When you interact with our website or use our services, we may collect the following personal information:
- Name and contact information (email address, phone number, mailing address)
- Date of birth and age verification information
- Health information and fitness goals (for personalized yoga programs)
- Payment information (processed securely through third-party payment processors)
- Emergency contact information
- Profile preferences and class attendance history
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
- Processing class bookings and registrations
- Providing personalized yoga instruction
- Managing your account and membership
- Processing payments and refunds
- Communicating about your classes and services
Communication & Marketing
- Send newsletters and class updates
- Inform about new classes and special offers
- Respond to your inquiries and support requests
- Conduct satisfaction surveys
- Provide important service notifications
Legal and Safety Purposes
We may use your information to comply with legal obligations, protect our rights and property, ensure the safety of our students and staff, and prevent fraud or other illegal activities.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving students. These providers have access to personal information only to perform specific tasks on our behalf.
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as court orders, subpoenas, or government investigations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate notice provided.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information.
Regular Audits
We conduct regular security audits and assessments to maintain the highest security standards.
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Rights and Choices
Access and Portability
You have the right to:
- Access the personal information we hold about you
- Receive a copy of your data in a portable format
- Request correction of inaccurate information
Control and Deletion
You can also:
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Opt out of non-essential data collection
- Restrict processing of your information
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require additional information to verify your identity.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us:
Essential Cookies
Required for basic website functionality, including secure login and shopping cart features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
Managing Cookies
You can control and manage cookies in several ways:
- Adjust your browser settings to refuse cookies
- Use our cookie preference center (accessible from any page)
- Opt out of third-party advertising cookies
Note: Disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of membership + 2 years | Service provision and legal requirements |
| Class Attendance Records | 5 years | Safety and insurance purposes |
| Payment Information | 7 years | Financial record keeping requirements |
| Marketing Communications | Until opt-out or 3 years | Marketing campaign management |
| Website Analytics | 26 months | Website optimization and improvement |
International Data Transfers
Zen Yoga UAE is based in Dubai, United Arab Emirates. Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your information.
Safeguards in Place
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions where available
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Third-Party Processors
We work with international service providers who meet our strict data protection standards:
- Cloud storage providers with appropriate certifications
- Payment processors with PCI DSS compliance
- Email service providers with data protection agreements
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and ensure compliance with applicable children's privacy laws.
Teen Privacy (13-18 years)
For users between 13 and 18 years of age, we require parental consent for certain activities and provide additional protections for their personal information. Parents can review, modify, or request deletion of their teen's information at any time.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Post the Updated Policy
The revised policy will be posted on this page with an updated "Last modified" date.
Notify Significant Changes
For material changes, we will notify you via email or prominent website notice at least 30 days before the changes take effect.
Provide Transition Period
When required, we will provide a reasonable period for you to review and understand the changes before they become effective.
Your Continued Use: By continuing to use our services after the effective date of any changes, you accept and agree to be bound by the updated privacy policy.
Contact Us
Privacy Officer
For privacy-related questions, concerns, or to exercise your rights:
Visit Our Studio
You can also reach us at our physical location:
Zen Yoga UAE
Villa 14, Street 29b
Jumeirah 1, Dubai
United Arab Emirates
Business Hours
Monday - Saturday: 07:00 - 21:00
Sunday: 08:00 - 20:00
Our privacy team typically responds to inquiries within 2-3 business days.